State Farm® Insurance Agent Lakitsia Gaines

"I have requested my cancellation nearly 6 months ago due to change in insurance carrier. To date I have not received a refund. Having to pay more escrow because of this. Every time I speak to someone they give another excuse why it hasn’t been processed and lack the proper professionalism to follow up. I have given them multiple chance , constantly reaching out . Speaking with different representative at their office.I hope maybe this post will bring some concern for them to handle the issue ."

"I was promised a call back, but no return call that was some days ago. When I called back today, the Receptionist had no record of my previous call. She says the message goes out via email by rotation so she does not know who was to respond and has no way of tracking the email. Where is the accountability?"

"Insurance can be intimidating and something that we all would prefer not to have to deal with. Working with Lakitsia Gaines and her staff went a long way towards making me feel comfortable with the process. Her entire staff is professional, courteous, and very knowledgeable about a wide variety of topics related to insurance and financial planning. Brandon Clayton epitomizes all those things and more. He was very patient with all the questions and showed just why he works in this industry. I would recommend anyone to have a conversation with Brandon about insurance so that he can take the sting out of discussing what some consider to be unpleasant topics of conversation."

"Mr. Brandon Clayton expertise and wealth of knowledge is truly an asset to this agency. He was able to answer all my questions and provide me with other prospects to ensure my business with this agency. Thank you again Sir. Insurance has always been a difficult thing for me to understand and he broke it down so i can receive the best options. He is a great teacher."

"My experience with Lakitsia Gaines - State Farm was beyond what I thought it would be. Mr. B, who is my agent went above and beyond to find a policy fit for me. He is very knowledgeable when it comes to his work and he took the time to make sure that I was clear on the type of policy I was receiving. I gave him 5 stars because it is hard now a days to find excellent customer service and I must say that he went above and beyond to make sure I was happy with my policy. Thank you Mr. B!"

"I move to FL from CA and had to pick an agent in FL to make the changes. I picked one close to my new house and Brandon was very nice and helpful until I told him the rate is doubling and I am switching to GEICO and asked him to cancel my State Farm Policy. He responded and said "I will cancel your policy". A week later I checked my policy online and it was still active. When I contacted him, he said I have to go back to the CA agent. My multiple requests as to why I wasn't told that at the time went unanswered. My agent in CA, cancelled the policy in minutes and back dated it to the date I had sent the request. I love State Farm and have had policies with them since 1982 I guess Brandon is just a bad apple."

"this office is very unprofessional, I called several times no one ever call me back in regards to my bill. every time my monthly payment changed when I request to talk to the billing department I was told that they are the only one who are allowed to talk to them not the customers. I'm very disappointed about statefarm and I have doing business with them for years. I would not recommend this company to anyone. I'm still looking for another insurance company at this moment for better service."

"Lakitsia Gaines Insurance and Financial Services, Inc. provides unmatched service and expertise. They go above and beyond to find the best prices for you. It's always a pleasure doing business with Lakitsia Gaines because you'll conclude your business feeling satisfied. Stop by or call to see what services Lakitsia Gaines Insurance and Financial Services. Inc can offer you, I'll be worth it."